Cancellation Policy

Here’s The Details:

If you would like to cancel or reschedule your appointment, that’s okay! But we do require a minimum of 24 hours notice. Outside of this 24 hours you can log in to your account online to reschedule or cancel your own appointment. Hoorah for technology!

Deposits 

All appointments require a 30% deposit to be paid to secure the appointment with Berry, so you’ll need to have your preferred payment method handy when you book. 

If you cancel outside of the cancellation window, your deposit will be deferred to a credit on your file for your next visit; however, new online bookings will require a separate deposit. If you would prefer a refund, please email the team, and we will process your refund back on the card you paid with.  

Late cancels, and no-shows 

Late cancels (cancelled or rescheduled 24-48 hours from the time of their appointment) will be charged 30% of the value of their appointment.

Appointments cancelled within 24 hours of their appointment time and no-shows will be charged the full value of their appointment.  

Thank you for your understanding the need for us to protect our small biz’. We would love to never implement this policy, however we really like being able to provide the best quality services + most sustainable products to you. 

Good Hair Feels Good

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Good Hair Feels Good •